Shipping policy

Shipping Policy

Premier Print House LLC offers shipping and local pickup for eligible orders. Shipping options, rates, and estimated delivery times available for an order will be displayed during checkout.

Production Time

Most products sold by Premier Print House LLC are produced to order. Production time is separate from shipping transit time.

Standard production times shown on our website are estimates and may vary depending on product type, quantity, artwork approval, material availability, finishing requirements, and current production volume.

Production does not begin until all required order information, artwork, payment, and approvals have been received.

Rush Production

Rush production may be available on select products for an additional charge. Rush service applies to production time unless specifically stated otherwise and does not automatically include expedited shipping.

Selecting Rush production does not guarantee a specific delivery date. Customers requiring an order by a specific date should contact Premier Print House LLC before placing the order to confirm availability.

Shipping Rates

Available shipping methods and applicable charges are displayed during checkout. Shipping rates may vary based on the products ordered, order value, package size, destination, and selected shipping service.

Estimated Delivery Dates

Any delivery date or transit time displayed by Premier Print House LLC or a shipping carrier is an estimate unless expressly guaranteed in writing.

Carrier delays caused by weather, service interruptions, incorrect addresses, peak shipping periods, or other circumstances outside the reasonable control of Premier Print House LLC may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or other customer-provided delivery information may be the customer's responsibility.

Please contact us as quickly as possible if a shipping address needs to be changed. Address changes cannot be guaranteed once an order has entered the shipping process.

Tracking

When tracking information is available, it may be provided through the customer's order status page or shipping notification.

Tracking information may take time to update after a shipment has been prepared or transferred to the carrier.

Shipping Damage

Customers should inspect packages upon delivery. If an order arrives damaged, please retain the product and packaging and contact Premier Print House LLC promptly.

Photographs of the damaged product and shipping packaging may be required so we can evaluate the issue and, when applicable, submit a claim with the shipping carrier.

Damaged or incorrectly produced orders will be handled according to our Return & Refund Policy.

Lost or Delayed Shipments

If tracking indicates that a shipment is delayed or potentially lost, please contact Premier Print House LLC so we can assist in investigating the shipment with the carrier.

Premier Print House LLC is not responsible for carrier delays outside our reasonable control, but we will make reasonable efforts to assist customers in resolving shipping issues.

Local Pickup

Local pickup is available for eligible orders at our designated Premier Print House LLC pickup location.

Customers should wait until they receive confirmation that their order is ready before arriving for pickup.

Orders selected for local pickup do not incur shipping charges.

Large or Specialty Orders

Certain oversized, unusually heavy, bulk, freight, or specialty products may require alternative shipping arrangements. If additional arrangements or charges are necessary, Premier Print House LLC will contact the customer before shipment.

Questions

For questions regarding shipping, delivery, local pickup, or an order needed by a specific date, please contact Premier Print House LLC using the contact information provided on our website.