Refund policy

Return & Refund Policy

At Premier Print House LLC, most of our products are custom printed, personalized, or produced specifically for each customer. Because of the custom nature of our products, all sales are generally final once an order has entered production.

Order Cancellations

Orders may be cancelled before production has begun. If production, printing, fabrication, or other custom work has already started, the order may not be eligible for cancellation or refund. Any design, setup, artwork, material, or production costs already incurred may be deducted from an approved refund.

Rush orders may enter production immediately and therefore may not be eligible for cancellation after the order is submitted.

Custom & Printed Products

Custom printed, personalized, made-to-order, and customer-approved products are not eligible for return or refund because of buyer's remorse, incorrect customer selections, or customer-supplied artwork errors.

This includes, but is not limited to, incorrect sizes, quantities, colors, spelling, content, artwork, resolution, or other specifications supplied or approved by the customer.

Artwork & Proof Approval

Customers are responsible for reviewing all artwork, proofs, spelling, dimensions, quantities, colors, and product specifications before approving an order for production.

Once a proof or artwork has been approved, Premier Print House LLC is not responsible for errors contained in the approved artwork.

Colors displayed on computer monitors, phones, and other electronic devices may differ from the final printed product. Minor variations in color, material, finishing, cutting, and production are normal in commercial printing and are not considered defects.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or materially different from the approved order due to an error by Premier Print House LLC, please contact us as soon as possible after receiving the order.

Please provide your order number, a description of the issue, and photographs showing the problem and the packaging when applicable.

Once the issue has been reviewed and confirmed, Premier Print House LLC may, at our discretion, repair the product, reprint or replace the affected item, issue store credit, or provide an appropriate refund.

Please do not discard damaged products or packaging until your claim has been reviewed, as photographs or return of the product may be required.

Shipping Damage

If an order appears to have been damaged during shipping, please photograph the package and product when received and contact us promptly so that we can assist with the carrier claim and determine the appropriate resolution.

Non-Custom Products

If Premier Print House LLC sells a non-custom, pre-printed, or stock product that is eligible for return, the product must generally be unused and in its original condition and packaging. Return authorization must be obtained from Premier Print House LLC before sending any product back.

Unless the return is the result of an error by Premier Print House LLC, original shipping charges and return shipping costs are generally non-refundable.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on the customer's bank or payment provider.

Contact Us

Questions or concerns regarding an order, return, damaged product, or refund should be directed to Premier Print House LLC through the contact information provided on our website.