Frequently Asked Questions
Quick answers about ordering, artwork, production, shipping and specialty storefronts.
Ordering & Quotes
How do I place an order?
Most products can be configured and ordered directly through our website. Choose your product, select the available size, material, quantity and finishing options, then choose how you would like to provide your artwork.
What if I don't see the product or size I need?
Premier Print House LLC handles many custom projects that aren't listed online. Send us a custom quote request with the product, approximate dimensions, quantity and any other project details you have.
Do you offer quantity discounts?
Yes. Many products have quantity-based pricing built directly into the website. For larger quantities or projects involving several different products, contact us for a custom quote.
Can I order just one?
Many of our large-format products are available in quantities starting at one. Minimum quantities may apply to certain printed products.
Artwork & Design
What artwork files do you accept?
PDF is generally preferred for print-ready artwork. We may also be able to work with common vector and high-resolution image formats. See our Artwork Guidelines for complete recommendations.
Can I upload my own finished artwork?
Yes. When available for the product, select Upload Finished Artwork during ordering and attach your print-ready file.
What if I don't have artwork?
Our Design Services team can create it for you. Select Have Us Design It or visit our Design Services page to get started.
Can I design my product online?
An online product designer is being added to Premier Print House LLC. Until it launches, you can upload finished artwork or have our team create your design.
Will you check my artwork before printing?
We review submitted files for basic production concerns. However, customers remain responsible for spelling, grammar, phone numbers, dates, addresses and other content contained in customer-supplied artwork.
Will I receive a proof?
Proofing requirements can vary depending on the product and artwork path. When a proof is provided, production may not begin until the required approval has been received.
Image Quality & Color
What resolution should my images be?
Resolution requirements depend on the product's finished size and typical viewing distance. Small-format print generally requires higher effective resolution than large-format signage viewed from farther away. Whenever possible, submit original high-resolution images rather than images downloaded from websites or screenshots.
Can you print a logo I found online?
A small web image usually isn't suitable for professional printing. If possible, provide the original vector logo or highest-resolution version available.
Will printed colors exactly match my screen?
Not necessarily. Monitors produce color using light, while printing uses ink. Screen brightness, monitor calibration, material and printing process can all affect the final appearance. For projects where an exact brand color is especially important, contact Premier Print House LLC before production.
Production & Turnaround
How long will my order take?
Turnaround varies by product, quantity, finishing requirements and current production schedule. The estimated production time shown for a product should be treated as production time rather than guaranteed delivery time.
When does production time begin?
Production generally begins after the order, usable artwork and any required approvals have been received.
Do you offer rush production?
Rush production is available on select products. When available, it will appear as an ordering option. Rush availability may depend on materials, quantity and current production capacity.
Does rush production mean rush shipping?
No. Production time and shipping/transit time are separate. Selecting rush production does not automatically upgrade the shipping method.
Shipping & Local Orders
Do you ship orders?
Yes. Shipping options depend on the product, dimensions, weight and destination.
Is local pickup available?
Yes. Local pickup is available at 229 S Madison Ave, Loveland, CO 80537, Monday–Friday from 9:00 AM–3:00 PM after you've received notification that your order is ready.
Can Premier Print House LLC deliver locally?
Local delivery may be available depending on the order and destination. Contact us if delivery is important to your project.
When should I order for an event?
Order as early as possible. Allow time for artwork preparation, proofing if required, production and shipping or pickup. If you have a firm event date, include it with your order or quote request.
Products & Materials
I'm not sure which material I need. Can you help?
Absolutely. Tell us where the product will be used, whether it will be indoors or outdoors, how long you expect it to remain installed and approximately what size you need. We can help recommend an appropriate material.
Do you make custom sizes?
Many products can be produced in custom dimensions even when the size isn't listed online. Contact us for a custom quote.
Can I order multiple designs in the same quantity?
This depends on the product and how the quantity pricing is structured. Contact us before ordering if a quantity needs to be divided among multiple designs.
Schools & Specialty Stores
How do school storefronts work?
Premier Print House LLC's school storefronts organize products specifically for athletics, clubs and activities, events, graduation, campus branding and other school needs.
Can I use a school's logo on anything I order?
School branding must be used appropriately and may be subject to approval or licensing requirements. Availability of school-specific artwork does not automatically grant permission for uses outside the approved product or project.
What is the Resident Realty store?
It is a dedicated ordering portal for approved Resident Realty products and branded materials.
Do you offer products for other organizations or businesses?
Yes. We produce custom printing and signage for businesses, organizations, teams, events and many other applications. If you don't see a dedicated storefront for your organization, use our standard Products section or request a custom quote.
Changes, Problems & Cancellations
Can I change an order after placing it?
Contact Premier Print House LLC as quickly as possible. Changes may be possible before production begins. Once production has started, changes may require additional charges or a new order.
What if I notice an error after approving artwork?
Contact us immediately. If production has not begun, we may be able to make a correction. Once production begins, approved or customer-supplied content may not be changeable without additional production costs.
What if there's a problem with my completed order?
Contact Premier Print House LLC promptly with your order information, a description of the issue and photographs when applicable. We'll review the situation and determine the appropriate next step.
Still have a question?
Tell us what you're working on and we'll help point you in the right direction.